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Before you send anything
If you type a password, a bank card number, a scanned ID or a financial statement into this form, that information travels as plain text through systems that were built for questions, not for secrets. No casino site should ever ask you to submit those documents here, and no support team needs them to answer a complaint about a bonus or a withdrawal. Treat this form as a public postcard: anything you would not write on a postcard does not belong in the message box.
Keep the message to your account nickname, the date of the issue and a plain description of what went wrong. If the site later requests proof of identity or payment details, it will do so through a secure upload portal or a verified account page — never through a contact form.
Where gambling help lives
This form reaches the editorial team that runs the review website, not the casino. If you are in difficulty with gambling — betting more than you planned, chasing losses or feeling unable to stop — do not write here. Look instead for the responsible-gambling tools inside your Leovegas account, including deposit limits and self-exclusion options.
Independent help organisations in Canada operate free helplines and chat services, and they do not report anything you tell them to the casino. Those services are the right place for a conversation about control, not a support ticket about a payout.
Language and turnaround
The editorial team reads and replies in English. Write your message in plain English and it will reach the right person without forwarding delays.
Replies come within a reasonable time, though response speed depends on volume. Urgent account problems should always go through the casino's own support channels inside the logged-in site, because this form is for feedback, corrections and editorial questions about the review itself.
- Never include passwords, PINs, security answers or card numbers.
- Never attach scans of passports, driver's licences or utility bills.
- Never send bank statements or screenshots of your balance.
- Never paste recovery phrases or two-factor codes.
If a message somehow contains sensitive data, the team will delete it without acting on it. That means your question goes unanswered and your information still passed through the form. When in doubt, leave it out.